ACT / ENTERPRISE / MOBILE APP, WEB APP
Focus Groups
1 on 1 Interviews
Stakeholder Workshops
Product Roadmap
Data Visualization
Service Design
User Experience
Product Design
Iconography
Focus Groups
1 on 1 Interviews
Stakeholder Workshops
Product Roadmap
Data Visualization
Service Design
User Experience
Product Design
Iconography
An ecosystem of 6 different applications that enables seamless communication between the field force & their respective team leads.
Research driven new apps for team leads
New ways to track team's performance across different metrics
Quick turnarounds, lesser friction for field staff & team leads
A design language which works across all platforms & applications
The dashboard was divided into clear sections which fulfilled different goals. We rethought navigational patterns to provide all necessary information to the user at all times.
Each ticket and lead card was carefully created to make sure it provided the necessary information without overwhelming the user.
A single app for all the field officers with a simple switch to see the update as a ‘sales’, ‘deployment’ or ‘fault repair’ officer.
Every design aspect was carefully selected to maintain consistency across all the services and platfroms. Right from visual representations that tracked the performances of the field officers to colors that display different services of ACT’s entire workflow management.
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