Emaar
Emaar mockup

Creating a one stop solution for managing properties worth over 1bn for Emaar

  • #realestate
  • #middleeast
  • #propertymanagement

We partnered with Emaar to provide an end to end experience for all the property owners from when they buy the property to when they move-in to it.

  • Strategy
  • Design
  • Illustrations
augrey_illustration

Digitizing at scale

The first step for us was to analyse each step of the property buying process, and transform the offline touchpoints to digital

Stage 1 : Property Under Construction

Current Process : Offline
0 online steps
04 offline steps
PURCHASE FLow arrow
SALE
AGREEMENT
FLow arrow
CONSTRUCTION
UPDATES
REQUESTS
& PAYMENTS
FLow arrow
New Process : Fully Digital
3 online steps
01 offline steps
PURCHASE FLow arrow
SALE
AGREEMENT
FLow arrow
CONSTRUCTION
UPDATES
REQUESTS
& PAYMENTS
FLow arrow

Stage 2 : Property Under Construction

Current Process : Offline
0 online steps
04 offline steps
BOOK HOME
ORIENTATION
FLow arrow
SNAG RESOLUTION FLow arrow
PAYING FINAL
INSTALLMENTS
COMPLETING
REGISTRATIONS
FLow arrow
New Process : Fully Digital
04 online steps
0 offline steps
BOOK HOME
ORIENTATION
FLow arrow
SNAG RESOLUTION FLow arrow
PAYING FINAL
INSTALLMENTS
COMPLETING
REGISTRATIONS
FLow arrow

Stage 3 : Property Under Construction

Current Process : Offline
02 online steps
02 offline steps
Property
Documents
FLow arrow
Requests &
Permits
FLow arrow
Community
Amenities
Offers &
Events
FLow arrow
New Process : Fully Digital
04 online steps
0 offline steps
Property
Documents
FLow arrow
Requests &
Permits
FLow arrow
Community
Amenities
Offers &
Events
FLow arrow

Playing the cards carefully

With a dynamic video playing in the background and quick biometric options for second time login, an exciting and superfast experience greets the user.

Premium from the outset

With a dynamic video playing in the background and quick biometric options for second time login, an exciting and superfast experience greets the user.

Emaar one app user experience

Transforming service requests

After researching on the UAE market, we realised the usage of voice notes to communicate was increasing tremendously. We decided to align ourselves to this and created a completely new way of raising service requests

Texting
Calling
Voice Notes

Growth of different modes of communication in UAE

Real-time
tracking & assistance

Once the request has been raised it can be tracked real-time. For any clarification, an agent from Emaar is always available for assistance.

Real-time tracking & assistance
Real-time tracking & assistance Real-time tracking & assistance

With great payments
comes great responsibility

We redesigned the entire payment process from the ground up, prioritizing transparency and convenience.

review your payment
arrrow Pay at your convenience
arrrow Contextual communication
review your payment
arrrow Reminder to clear past dues
payment successful

Setting up auto-debit

Convenience
& safety

All documents for a property, in one place.Each document goes through an approval process, to ensure the latest and correct version of the document is present.

  • Approval process
  • Approval process
  • Approval process
  • Approval process
Quick document upload highlighting the need to upload documents very clearly Indicating the status of approval process

You’ve got to move-in, move-in

A first of it’s kind handover process was created to make what was a tedious task involving multiple physical visits into a seamless, digital and enjoyable experience.

Fully Digital:

04 online

0 offline

Witness the magic

The move-in experience in all it’s glory

Move in experience

It’s all about the character

We created a set of custom illustrations for the cards to add a bit a dash of fun to the entire app.

move in character
dewa registration character
snag resolution character
floor plan character
profile character
card payment character
customer care character
card payment character
key handover character
snag resolution character
technician on the way character
technician arrived character
snag resolution character
floor plan character
profile character

Best of the rest

Properties home
Properties details
Profile edit number
Payments NOC
Navigation
Construction progress
Service request case
Profile landing card
Move in card
Properties
Service request raising
Payments Installment
Properties offer
Login screen
Live construction card
My community book
Think your idea
makes lives simpler?

We would love to create an experience around it!

Get in touch